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About Your Visit

Policies & Procedures

Spa Etiquette

Aqua Spa & Med Spa believes in providing a safe and quiet atmosphere for both our spa guests and staff. These are the following actions prohibited in the spa areas:

  • Talking on cell phones
  • Use of cameras in the locker rooms, treatments rooms and relaxation areas.

Please remember Aqua therapists and other staff are experienced professionals and are there to provide you the highest level of service. We ask that you also treat them with the same respect and refrain from any inappropriate actions, comments or requests that may be viewed as harassing or intimidating. It is our goal to have all services performed in a professional environment. Failure to act in accordance with the spa etiquette may lead to not being welcome at Aqua Beauty Lounge.


We take great pride in our reputation for quality professional products. If for any reason you are dissatisfied with a purchase we will assist you with an exchange or we will credit your account within 30 days of purchase with receipt. Damaged merchandise due to manufacture defects can be exchange for the same merchandise.

Salon Service Return

If you are dissatisfied with a service you have received, we are more than happy to provide you with the opportunity to return to the salon for us to modify the service. Modifications are booked like regular appointments and are provided at no charge. The only requirements are that you call within 2 weeks of the original appointment, you see the same staff member & the desired look is the same as what was discussed during the original consultations. There is no monetary refund for services provided.

Cancellation & Payment Policy

Demand for services is high, especially on evenings, weekends and holidays. We highly recommend appointments be made several weeks in advance.

Our focus is to provide you, our guest, the utmost personalized care in a timely fashion. With respect to both your schedule and ours, we do enforce the following cancellation and payment policy. 

As a courtesy to all guests, cancellations &/or changes to any appointments must be made 48 hours in advance of your scheduled appointment time. Should a conflict arise and you are no longer able to keep your scheduled time, we kindly request a 48 business hour notice to reschedule your appointment.  With 48 hr notice, you are able to reschedule your appointment ONE time.   All appointments will be confirmed 4 days in advance with a phone call, email or text message.  If appointments are not confirmed you’ll also receive a courtesy call again 3 days prior by our concierge.  

Please note that any reservation missed without ANY prior notice (NO SHOW) or more than 1 cancellation outside of the 48 hour notice is subject to a cancellation fee of 100% of the booked service price.     

Members will forfeit that month’s membership as stated in the membership contract.

In order to secure your reservation we have the following policies in place:

  • All clients are required to place a credit card on file.  You will not be billed until the day of your services and can pay with alternative payment methods.
  • Deposits are required for the following services:
    • $50 deposit for services over 3 hrs in duration 
    • $50 deposit for NEW CLIENTS booking a Laser, Injectable, or Color service 
    • $25 deposit for any Consultations 
      • We require the deposit at the time of booking. The deposit will be placed on your account to be applied to your service the day of.   If we deem you’re not a good fit for the service the deposit can be used towards another service, retail purchase or refunded to the original payment method.  
      • If you do not give the required 48 hr notice to cancel or change the appointment you will lose the deposit plus the difference of the full service price.  


If you are running late, a phone call is always appreciated. Although, your services will begin and be charged as scheduled. Your arrival time will determine the length of your treatment time, which will end as originally scheduled, so our next guest may begin their services promptly.


We welcome groups and offer group packages. For a group of four or more please contact the
Aqua Concierge Team at 262-691-1814 or email

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